At STELLAR GROUND, we take privacy very seriously. We’ve updated our privacy policy (this “Policy”) to ensure that we explain to You, in the clearest way possible, how we treat personal information. We encourage You to read this Policy carefully. It will help You make informed decisions about sharing Your personal information with us.

The defined terms in this Policy have the same meaning as in our Terms of Use, which You should read together with this Policy. By accessing our Website and using our Services, You consent to the terms of this Policy and agree to be bound by it and our Terms of Use.

We recognize our obligations concerning the personal information of all individuals that we

collect, use or disclose in order to provide our Services. This policy has been developed with those obligations in mind.

Our need for personal information

 In order to be able to provide our Services to you, we may collect personal information directly from You when You:

  1. register to use the Services;
  2. use the Services;
  3. post to any STELLAR GROUND pages on Facebook or other forums;
  4. contact the STELLAR GROUND support team; and
  5. visit our Website.

You can always choose not to provide your personal information to STELLAR GROUND, but it might mean that We are unable to provide you with the Services.

STELLAR GROUN use of your personal information

STELLAR GROUND collects Your personal information so that we can provide You with the Services. In doing so, We may use the personal information we have collected from You for purposes relating to the Services, including:

  1. to verify Your identity;
  2. to administer the Services;
  3. to notify You of new or changed services;
  4. to carry out marketing or training relating to the Services;
  5. to assist with the resolution of technical issues relating to the Services;
  6. to comply with the laws and regulations of applicable jurisdictions; and
  7. to communicate with You.

By using the Services, You consent to Your personal information being collected, held and used in this way and for any other use, which You may authorize from time to time. STELLAR GROUND will only use your personal information for the purposes described in this Policy or with Your express permission.

STELLAR GROUND can aggregate Your non-personally identifiable data

By using the Service, You agree that STELLAR GROUND can access, aggregate and use non-personally identifiable data STELLAR GROUND has collected from You. This data will in no way identify You or any other individual.

STELLAR GROUND may use this aggregated non-personally identifiable data to:

  1. assist Us to better understand how Our customers are using the Services;
  2. provide Our customers with further information regarding the uses and benefits of the Services; and
  3. otherwise to improve the Service.
STELLAR GROUND takes steps to protect your personal information

STELLAR GROUND is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorized access, modification or disclosure. However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.

We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorized persons or in any unauthorized manner.

STELLAR GROUND only discloses Your Personal Information in limited circumstances

STELLAR GROUND will only disclose the personal information You have provided to us to entities outside the STELLAR GROUND group of companies if it is necessary and appropriate to facilitate the purpose for which Your personal information was collected pursuant to this Policy, including the provision of the Service.

STELLAR GROUND will not otherwise disclose Your personal information to a third party unless You have provided Your express consent. However, You should be aware that STELLAR GROUND may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.

You may request access to Your personal information

It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at

STELLAR GROUND will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested. We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service.

Contacting or communicating with us

If you have any questions with respect to our policies concerning the handling of your personal information, or if you wish to request access to, or correction of, your personal information under our care and control, please contact our Privacy Officer at:

Telephone 250-689-9993


If you are dissatisfied with our handling of your personal information, we invite you to contact our Privacy Officer in writing, setting out the reasons for your concern.

This policy may be updated from time to time

STELLAR GROUND reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Site. STELLAR GROUND will make reasonable efforts to communicate any significant changes to You via email or notification via the Services. Your continued use of the Services will be deemed acceptance of any amended Policy.


Last updated: April 2019